PRIVACY POLICY

Last updated December 3, 2021

1. Application and Scope

Eternal Lines respects your privacy and is committed to protecting your Personal Data. This Privacy Policy will inform you as to how we look after your Personal Data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. Stated below is the Privacy Policy (the "Privacy Policy") of Eternal Lines ("Site", "Website”, "we", "our" or "us").

The purpose of this Privacy Policy is to identify the personal information we collect, explain how you can review and make changes to the personal information, explain how you can learn about changes to the Privacy Policy, and provide you with a method to opt-out of certain activities.

Please review the terms of this Privacy Policy. The access and use of our Website is dependent upon your acceptance of the terms stated herein. If you do not agree with any one or more of the terms stated in this Privacy Policy, then please refrain from using this Website. From time to time, we may make changes to this Privacy Policy. If and when a change is made to this Privacy Policy, we will inform users. We will notify users by way of a public message posted on this Website, or through a message sent to you personally. In addition to this, you are advised to periodically review this Privacy Policy (Including the Terms and Conditions) for any changes applicable to you.

Further, please review and agree to our Terms and Conditions, which govern your use of this Eternal Lines Website.

2. Information Collected from You

The information we collect from you includes Non-Personal Information and Personal Information.

a)Non - Personal Information

Information regarding your internet connection, including but not limited to the IP address of the site from which you linked directly to our Website, the name of the internet domain you used to access the internet, your location to provide geolocation-based services, the pages you visited, the contents you submitted, the date and time you accessed the website.

Note that this "Non-Personal Information" does not identify you personally. The purpose of this Non-Personal Information is to monitor the efficiency of this Website, to identify areas of interest, and consider possible improvements to this Website, services, and apps.

b)Personal Information

When you register for the services offered through this Website, we need your personally identifiable information ("Personal Information"). We will request you to provide your name, date of birth, address, telephone numbers, e-mail address, proof of identity, and payment information such as credit card, and/or any other payment information. We also need you to select/provide a username and password to access your account in the future. Your username and password must remain confidential. We are not responsible for any unauthorized use of your accounts, and it is advised to protect your passwords and not disclose these to anyone.

You may decide not to provide Personal Information through the Website, and you may decide not to participate in the Website.

We gather information when you send us any suggestion, inquiry, request, or comment including any email or telephone number or mailing address you provide so that we may respond. We also collect information when you choose to participate in a promotion or survey.

3. Use of the Personal Information

We use the Personal Information provided by you to process our services. This information obtained from you is used to fulfill services and for billing purposes.

We do not disclose any Personal Information to unaffiliated third parties. The only exception to this would be when such an act is permitted by law like responding to legal process or when it is necessary for us to provide our services to you such as carrying out a transaction you have requested, or when managing our business.

We may have to disclose any Personal Information we collect to our affiliates, for the purposes of management, internal audit, billing or administrative purposes including bringing and defending legal actions.

Our main priority is to protect you from identity theft. Therefore, note that we will not and do not, at any time, ask for your credit card information, login password, national identification numbers, or your account ID in an unsolicited or non-secure e-mail or telephone communication.

4. The Information We Share

We use credit card processing companies to bill users for services. These companies do not store, share, retain, or use personally identifiable information for any secondary reason. We use third-party contractors, and service providers, to facilitate the operation of the Website and the services provided, and they may have access to your Personal Information. In the event, we sell or merge with another entity the Personal Information may be transferred to the successor entity. We may also have to disclose Personal Information if we are asked to do so by law for the purposes of any investigation.

We might share Non-Personal Information, including combined demographic and statistical information, with our partners, affiliates, clients, contractors, and others. Such information can be used to provide us with statistical or other analysis.

5. Messages and Emails

We may send you, Messages and Emails for:

  • customer service requirements to manage and maintain our Website program and services; and
  • the promotion of our Services;

If you do not want to receive Eternal Lines’s offers, newsletters, and service information, please send us a mail at stating that you no longer want to receive Eternal Lines information and updates.

6. Use of Cookies

Please note that the use of cookies allows us to improve your visits to our Website. Cookies can be explained as alphanumeric identifiers that are moved to your computer's hard drive through your web browser. The help section of the toolbar on most browsers will have information on how to prevent your browser from accepting any new cookies. However, this may limit your ability to utilize some features of our Eternal Lines Website. Cookies allow us to recognize your browser and provide features that are custom-made to your specific needs.

We use information from cookies for the purposes of planning and tracking, in addition to assessing the technical function of the Website, we may use cookies to track information about the pages you visited within the Website to assist us to assess the efficiency of the Website or our services.

7. International Use

If you are located outside Sri Lanka and elect to provide information to us, we will transfer and process your Personal Information to Sri Lanka or in other locations that we decide necessary or suitable in order to provide you with effective and efficient service. By accepting this Privacy Policy, you agree to such transfer of your Personal Information to Sri Lanka. Please note that your information may be transferred to and maintained on computers located outside of your country, province, state, or other governmental jurisdiction where the privacy laws may not be as shielding as those in your jurisdiction.

8. Linked Sites

Any links provided on the Website to sites that perform services for us or to other sites of interest are not reviewed or endorsed by us. Also, we do not guarantee the contents of these sites or that they will abide by this Privacy Policy. Your use of such a linked site is subject to the terms and conditions and privacy policies of the respective providers of those sites. We remind you to be aware when you leave our Website and to read the privacy statements of each Website that collects your Personal Information.

9. Security Measures

While we attempt to secure your Personal Information, even reasonable security measures do not ensure the security of any information you transmit through the internet. This includes information submitted to our Eternal Lines Website. Therefore, we cannot guarantee that the information which we seek to protect will be protected at all times, including information beyond Eternal Lines reasonable control. By accessing our Website, you consent when you transmit information to our Website this will be at your own risk.

10. Minors (Children)

We do not admit children to the site, or intentionally collect any data from children under the age of eighteen (18) years. Any person who provides Personal Information to us on this Website represents and warrants that they are 18 years of age or older. If we learn that Personal information is collected from a user under 18 years of age then we will take the necessary steps to promptly delete such information.

11. Reviewing of Information

You may review your information at any time by logging into Eternal Lines Website. You may reach to us if you wish to discuss any issues regarding your information. You may make changes to the information you submitted through this Website at any time.

12. Legal Requests and Business Transfers

Eternal Lines may have to disclose personal information when we decide such action is needed to comply with the law or apply or enforce our Terms and Conditions. In the event of a change in control of Eternal Lines’s business, personal information may be exchanged as part of a sale, merger, or other business transfer. If such a transfer makes a material change to this Privacy Policy, we will notify you of any such change.

13. Advertising

Any advertisements appearing on our site may be delivered to users by advertising partners, who may set their own cookies. These cookies let the ad servers identify your computer every time they send you an online advertisement to gather non-personal identification information about you or others using your computer. This information allows the ad networks to deliver more focused advertisements that they think will be of most interest to you. Please note that this Privacy Policy does not cover the use of cookies by such advertisers.

14. Changes to this Policy

We reserve the right to modify, amend or change this Privacy Policy at any time without notice to you. Whenever we modify, amend or change this Privacy Policy, the amended Privacy Policy will be posted on our Website. Any amended Privacy Policy will only apply potentially to information modified or collected after the effective date of the amended policy. You are responsible for reviewing the latest Privacy Policy from time to time as and when posted on Eternal Lines Website. Your continued use of our Website establishes your acceptance of the changes made to this Privacy Policy and/or the corresponding Terms and Conditions.

15. Retention of Your Information/data

We keep your personal information only as long as we need it for valid business purposes permitted by law.

We delete your information upon deletion of your account or after two years of continuous inactivity on the Website, unless:

  • a.
    we must keep it to show our compliance with any applicable law;
  • b.
    we must retain the information to comply with any applicable law;
  • c.
    there is an unresolved claim, dispute, or issue requiring us to keep the necessary information until it is resolved; or
  • d.
    the information must be kept for our business interests, such as improving users' security, safety, and fraud prevention.

We cannot assure that all information/data will be deleted within a specific time due to technical constraints.

16. Your Choices

You have to help keep this Website secure by never sharing your username or password. If you have reasons to believe that your password may have been compromised, change it immediately or contact Eternal Lines for guidance. Eternal Lines may send you email communications from time to time detailing new promotions or features. You can unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages regarding the status of your account or any notices as made necessary by law. These are administrative emails and you cannot opt-out of receiving these emails as long as you continue to use this platform. If at any point in time you want to withdraw your consent or want your profile to be removed from our site, you can delete your profile through your account. In the alternative, please send an email to and all data will be permanently deleted.

17. Contact Information

If you have any questions regarding this Privacy Policy, your dealings with this site, or the practices of this site, Please contact us at: